All Services

Care & Custody

We deliver a range of critical public services to vulnerable adults within the immigration, justice and care sectors. We believe public services should drive positive outcomes for citizens, as well as best value. Our people work closely with those in our care to ensure they are kept safe and treated with respect and dignity.

Our Services

We are the largest provider of immigration removal centre management and operations and secure escorting services (in-country and overseas) for the Home Office, caring for over 1,300 detainees. We deliver prison facilities management services for the Ministry of Justice and Forensic Healthcare and Custody Detention services to over 60 police custody suites across England and Wales.

Visitor Information

Maintaining contact with family and friends is important to everyone within our immigration removal centres. Key information on visiting times, policies and the booking process is available on our visitors pages.

Find out more


people delivering public services


detainees from over 85 countries in our care throughout FY19


medical examinations completed per week


Customer satisfaction score across prison facilities management sites

Transforming public services

We deliver a range of care and custodial services for the Home Office, Ministry of Justice, NHS England and Police bringing private sector innovation to critical public services delivery.

We are specialists in the delivery of custodial services. A strategic partner to the Home Office, we support them in their work to effectively manage the immigration detention estate and flows of detainees in and out of the country, whilst upholding the welfare of those in our care at all times.

We provide secure escorting services throughout the UK and overseas. This involves securely escorting detainees around the immigration estate and back to their home countries of origin on scheduled and charter flights.

We also manage holding rooms and short term holding facilities at multiple air/sea ports and reporting centres throughout the UK, working closely with Border Force.

We deliver essential Forensic Health and Custody Detention services into police custody suites and sexual assault referral centres across 16 Police forces in England and Wales. These include three integrated contracts delivering both forensic Healthcare and Liaison & Diversion services. We work with Adults and Children & Young People offering comprehensive services and onward referrals across key points of intervention in the criminal justice system, addressing a wide range of vulnerabilities which assist in the reduction of reoffending. In Northern Ireland we provide health services to the Immigration short term holding facility.

Working with the HM Prison Service, we’ve developed an integrated approach to facilities management. Our innovative approach is flexible and applicable across the whole range of HMPS custodial environments.

We deliver a full range of facilities management services at a number of prisons on behalf of the Ministry of Justice including cleaning, catering, soft and hard facilities management.

Looking after the facilities management of these sites to a high standard means our customer can focus on what is really important to them – the welfare and security of those in their care.

Meet the Team

Danny Spencer

Danny Spencer

Managing Director, Care & Custody
Headshot of Ben Saunders, Director of Business Development

Ben Saunders

Director of Business Development

Insights & News

How can we help?

If you’re looking for more information, need to talk to someone about an enquiry or want to chat about your service needs, then you’ve come to the right place.

Please fill in our short form and a member of our team will be in touch.

If you have a supplier enquiry, please visit our dedicated portal on

Other Mitie Services


We offer self-delivered, end-to-end project services, from design and build through to commissioning. An experienced principal contractor, we manage and deliver a wide range of construction and refit work for our customers, right across the commercial, retail, industrial, social and domestic property sectors. Our in-house capabilities and specialist services include consultancy, design, construction, delivery, warranty management, project management and risk management.

Find out more