Our premise is simple: we work to deliver the exceptional, 每一天.

Together we are Mitie

Working at Mitie isn’t just a ‘job’. Everyone who wears our logo is part of something much bigger – together, our work makes a positive difference to millions of people, 每一天, 每一天.

Our exceptional colleagues are at the heart of what we are, and we share their stories about their journey at Mitie.

Read their stories
Marcus Allen, 清洁 Operative at Mitie

Delivering the exceptional, 每一天

It’s a commitment we make to our customers day in, day out. It guides our colleagues so that they know what to expect of each other. In short, it makes Mitie strive to be the best we can be.

We are a trusted partner, using our expertise, 护理, 科技nology and insight to create amazing work environments for our customers and their clients. We champion our diversity. We always go the extra mile to get the job done. Integrity and trust drives everything we do.


increase in Employee Engagement 在过去 3 years


Milestones celebrated


people employed
above the current


employee turnover over the


people received a Mitie stars award







total savings for
our colleagues

How we deliver the exceptional, 每一天

Our culture is underpinned by our Purpose and 承诺.

我们的专业知识, 护理, 科技nology and insight create amazing work environments, helping our customers to be exceptional 每一天.

Promise to our customers:
A trusted partner creating exceptional environments for your customers and people, adding value 每一天.

Promise to our colleagues:
A place to work where you can thrive and be your best 每一天.

There are five core values that shape how we behave at Mitie:

  • We are one Mitie
  • We are built on integrity and trust
  • We go the extra mile
  • Our diversity makes us stronger
  • Our customers’ business, is our business

We believe our diverse workforce makes us stronger, introducing us to fresh ways of thinking. We also believe everyone should have the opportunity to progress.

Our colleague networks offer members a safe and confidential space to discuss issues affecting them, help improve our policies and procedures and keep in touch with external policy 发展s.

Each of our dedicated groups – on age, gender equality, disability and for BAME and LGBTQ+ colleagues, among others – is sponsored by a senior leader who advocates for diversity and 包容 and promotes the agenda across the Group.

We are proud to be recognised as number 6 on the UK Top 50 inclusive companies list.

As at 5 April 2023 (the snapshot date for this report), the Mitie median gender 工资差距 has increased slightly to 7.3%(6起).8%) but is still below the UK average of 14.3% (ONS). The mean 工资差距 has decreased to 11.2%.

在Mitie, we strongly believe that being transparent about the diversity and pay of our workforce is an important step towards creating meaningful change. For the third year we are voluntarily disclosing the ethnicity 工资差距 as at 5 April 2023. We have followed the same reporting methodology used to report our statutory gender 工资差距 when calculating the ethnicity 工资差距.

Our median ethnicity 工资差距, which is the difference 在 midpoints of the ranges of hourly rates of pay for white and racially diverse colleagues has reduced from 1.1% in 2022 to -1.3%.

Representing colleagues from all walks of life including 149 nationalities, 超过20,000名女性, colleagues living with disabilities and neurodiversity, colleagues identifying as LGBTQ+, 父母, 护理人员, 退伍军人, 和预备役人员. We welcome the different experiences, 的见解, skills and expertise our colleagues bring, helping us deliver the exceptional, 每一天. We recognise that our diversity makes us stronger.

Our ambition is to represent the diversity of our communities and customers among our workforce, from the frontline to the boardroom, by 2025. To achieve this we have set ourselves some bold commitments. We continue to make solid progress against our Equality, 多样性 and Inclusion goals which support our aspiration to be the destination employer 在 facilities management 行业.

More information is provided in our 2023 性别 & Ethnicity Pay Gap Report >

Our people deliver the exceptional 每一天. That’s why we prioritise saying thank you for their hard work.

Our annual award scheme, Mitie明星, is dedicated to recognising the teams and individuals that go above and beyond for customers or colleagues.

We want our people to feel valued – and we understand that fair pay is important to our colleagues.

All colleagues directly employed by Mitie receive the real 生活工资 as we are a Recognised Service Provider with the 生活工资 Foundation, and we provide a real living wage option for all our new bids and encourage clients to sign up to the real 生活工资 where they can.

We have over 570 apprentices working across our portfolio of contracts.

In the last financial year, we paid £5m into the Apprenticeship Levy scheme and we are now partnering with specialist providers to ensure we deliver the highest quality learning that meets the needs of both the individual and the business.

Mitie Sales Academy
In January 2019, we launched our year-long sales apprenticeship scheme, the Mitie Sales Academy. We trained 12 recruits and helped them achieve a Level Four sales certification from the Association of Professional Sales (APS). This new project, which lays the groundwork for future professional apprenticeship programmes, was made possible thanks to Apprenticeship Levy funding.

In 2018, we launched ‘学习中心’, our dedicated learning platform for colleagues. It contains an extensive library of titles from Active Listening to Writing Reports and covers a wide range of topics from 业务 Skills to Wellbeing at Work. With videos, audio, games and quizzes available, the content caters different learning preferences.

Every day is different and brings challenges to overcome. I like to think we are proactive in our approach rather than reactive…and ask the hard questions when needed.

Mitie colleague, Employee Survey feedback


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